We try so hard to guess what customers want — spending vast sums on CRM, analytics and market research — that we often forget to just ask them. Query your best customers regularly to see what they’d like to learn more about. It may be a product feature, or it may be a business concept, or it may be a set of best practices — something other customers would like to learn about, too.
Microsoft is now ready to go head-to-head with Salesforce.com in the CRM market, analyst says
Microsoft has completed a series of moves aimed at making its Dynamics AX ERP software a more viable option for large enterprises, and plans to showcase them this week during the Convergence conference in Atlanta. Continue reading Microsoft extends Dynamics ERP adds support for Azure cloud