Social media can play a role in business process management

Today, organizations need to be able to execute at the pace of global change. Those that adapt to trends before their competitors can create a defensible advantage. But firms may not be able to do this unless they have access to real-time market data and can rapidly align their organizations to the new priorities. Too often, legacy processes prevent companies from having that agility.

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The Critical Elements of an Effective Business Intelligence System

To derive the many benefits of Business Itelligence (BI), organizations must assemble the necessary tools.

Business intelligence is a powerful tool that can help organizations survive and thrive in a challenging and competitive business environment. But to use this technology effectively, IT managers must understand how the parts come together. Continue reading The Critical Elements of an Effective Business Intelligence System

3 Ways to Source Ideas From Your Customers

We try so hard to guess what customers want — spending vast sums on CRM, analytics and market research — that we often forget to just ask them. Query your best customers regularly to see what they’d like to learn more about. It may be a product feature, or it may be a business concept, or it may be a set of best practices — something other customers would like to learn about, too.

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Microsoft extends Dynamics ERP adds support for Azure cloud

Microsoft is now ready to go head-to-head with Salesforce.com in the CRM market, analyst says

Microsoft has completed a series of moves aimed at making its Dynamics AX ERP software a more viable option for large enterprises, and plans to showcase them this week during the Convergence conference in Atlanta. Continue reading Microsoft extends Dynamics ERP adds support for Azure cloud

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