Coaching the Change Management process
Managing the impact of the project on the organization is a major Key Success factor for an ICT project.
Top management involvement, resolving change resistance at all levels, communication and motivation, responsibility and job content changes are all important change management issues to be addressed well and in combination with the necessary process and business alignment analysis.
Focus on Change Management issues in combination with the business processes is lacking in most unsuccessful projects.
Client, project leaders and software vendors are usually missing the skills and experience to professionally address those Change Management challenges.