Category Archives: CRM

3 Ways to Source Ideas From Your Customers

We try so hard to guess what customers want — spending vast sums on CRM, analytics and market research — that we often forget to just ask them. Query your best customers regularly to see what they’d like to learn more about. It may be a product feature, or it may be a business concept, or it may be a set of best practices — something other customers would like to learn about, too.

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